Can I use messenger as normal AND have a bot on the same page?

(Amber Phillips) #1

Hi,

Totally new to this so trying to get my head round it. I’d like customers to be able to use messenger on my Facebook page to get in touch with me as well as having the bot set up for a new challenge/quiz I’m running - is that possible?

I tried to set it up so that the bot is only triggered when they write a particular word or phrase (e.g. @APDbot get started) but it just sends the welcome message to the challenge/quiz for every message I receive.

Please advise!

Thank you,

Amber

(Daniel Beckett) #2

Hi @AmberP,

To stop the welcome message from triggering you can add a separate flow that uses a catch-all trigger to pickup the messages. You don’t need any follow-up actions, just switch the flow on and it’ll stop the welcome message form being sent. :slight_smile:

(Amber Phillips) #3

Yay! Thank you! :slight_smile: