Hello, we are using FlowXo with Italian customers and we have a problem:
An escape word fixed in FlowXo is “Bye” that you translated in Italian as “Ciao”. I really understand that’s this is a very Italian problem but we use “Ciao” both when we meet and when we leave a conversation, it’s a very very common word we can’t stop saying
So, unfortunately some users answered to the bot “Ciao” and the flow just suddenly ended.
Is there any solution?
You could set “Bye” also for Italian language as exit words, we are used to this word.