Dear all,
I would like to ask you: if some users of my bot are in a wait condition, for example of 2-3 days, and in the middle of this they get a Broadcast message, what happen to this wait condition? Is it independent from this Broadcast event and continue in its countdown or the wait condition stop or restart itself?
Thank you all!!!
Thomas
It will behave as expected, the only thing broadcast does is start a set of flows, you can do whatever you want in them. The wait won’t affect other flows either. Hope that helps?
Thank you for your fast answer!
You mean that, if I have a wait of 12 hours, for i.e., and I get a broadcast message after 8 hours, the wait countdown will end as expected, that is after 4 more hours, isn’t it?
I understand that the broadcast-triggered flow is not affected, but the message in the broadcast-triggered flow that is about to be sent is affected when a question is in progress. Is there no way to make this message just wait for the question ends and be sent?
I understand that the broadcast-triggered stream is not affected, but a message that is about to be sent is affected when a question is in progress. Is there no way to make this message just wait for the question to end and be sent?
Unfortunately there’s not really a workaround for that at the moment. The closest available solution would be to do something like set an attribute e.g. Waiting = True just before the question is asked and then set it to Waiting = False once the question is answered. In your other flow you could use this attribute with a filtered wait action to delay sending the message but If the bot is still waiting on the user to provide an answer then it still won’t send.