Bounce, ¿what does it mean? ¿why it happens?

(Augusto Vera) #1

I’ve seen some “bounced” users that do not go consistently down the flow (some), why does this occur?, what does it mean?, can it be prevented or avoided?

Best Regards: Augusto Vera

(Nathan Stults) #2

A “Bounced” user could not be reached when sending a message. If a “Bounced” user cannot be reached consistently for a period of time, they will become “Inactive” and Flow XO will no longer try to communicate with them in a broadcast.

The majority of the time the reason that user “Bounces” is because they have blocked your bot, and there’s not much that can be done about that.


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