Bot initiated conversation on Facebook page

(Joachim Prinsloo) #1

Hi there,

I just signed up for Flow XO. It looks great with a lot of potential. What I would like to find out is how to set up a bot to send an automated message to any user who visits my facebook page to get a process started?

Similar to what match.com is doing in this article: https://medium.com/flowxo/learn-how-match-com-is-leading-the-latest-web-conversion-trend-687fe335cdf7
(like in the top screenshot where Julia sent a message)

I tried finding a solution but all I can find is bots that respond if a user sends a message (so the user initiates the communication). I want the bot to initiate the communication when a user visits my facebook page.

Thanks very much
J

(Karen Barker) #2

Hi Joachim,

Facebook’s policy is that a user must initiate a conversation with a bot, so this isn’t something you’d be able to do from your facebook page I’m afraid.

(Joachim Prinsloo) #3

Hmmm. Thats interesting. I saw a post on facebook the other day for another bot. Bots for business. Immediately after visiting the page I got a bot message. This intrigued me and got met to research the subject. I will research a bit more. Thanks anyway

(Sarah Palombo) #4

Hi Joachim

I think what you’re explaining here is Facebook Instant Replies. These are messages sent automatically as your Page’s first response to new messages. For example, you can use your Instant Reply message to let customers know that you’ll get back to them soon or to thank them for contacting your Page.

Bots will let you engage & converse with customer’s automatically, a user visits your page clicks to message you or find out information, book an appointment, they can subscribe for more information and instead of a human handling these inquiries your bot will. !! for a nosy at where bots can sit, visit our articles. There’s also our getting started videos too.

Sarah

(Anish Duggal) #5

@joachimpr

Scott’s Bots for Business page is talking about instant replies as Sarah mentioned above. ManyChat which is what Scott uses has this already built in. Unfortunately you can’t use ManyChat and FlowXO together in away that gives you this ability and allows you to use the much better FlowXO for our flows. Solution to this below.

What instant replies will do is send a pre built msg along with a bubble link to the original post the user left a msg on. This does not give you the ability to msg them again. They must interact with your bot for you to be able to msg them. Hence the pre built message must have some sort of call to action for them to type something in the bot and send a msg which will trigger your flows.

I was trying to do something similar to what you are looking for and when I realized I couldn’t use ManyChat and FlowXO together i went searching and found http://www.autoresponderfb.com works perfectly and can handle multiple accounts and pages.

(Don Jordan) #6

Anish I also have that software autoresponderfb how do I make that work in my bot?
donjordan09@gmail.com

(Anish Duggal) #7

@Don_Jordan

For the FB Auto Reply software. You need to install it on the backend of one of your websites. If you go thru the instructions it will tell you how to do it or you can have your site dev do it for you (thats what i did).

Once installed. Sign in and go thru the setup docs and connect it with your page.

It works pretty well.

(Don Jordan) #8

YES I have it installed and running , but is there a way to sync it to flow xo

(Don Jordan) #9

also, are you real fluent in Flowxo ? I need someone to do some development

(Anish Duggal) #10

Not that I know of. We just tell people to click on the menu in the first msg they receive.

(Anish Duggal) #11

I have a decent understanding of it. Lets chat and If I can I will.

I don’t know if you remember me. But if you are the same Don Jordan we spoke some time ago about MobileStamp.

(Don Jordan) #12

Thought I recognized your name…
How were you involved in MobileStamp?

(Anish Duggal) #13

Never really got into it.

(Don Jordan) #14

Anish,

Shoot me a direct email donjordan09@gmail.com mailto:donjordan09@gmail.com
Thanks

Don Jordan
Smart Way America Realty
Broker/CEO

610 755 5253