At the end of the questions and want to let a human take over

(David Wilch) #1

Okay created my bot and I am at the end and want to wait 15 minutes. At that point want to send another message to see if they have any further questions. When they respond want a human to take over. How would one do that if it can be done?

(Karen Barker) #2

​​Hi David

You’ll need to utilise the Wait function to set the 20 minute delay before sending the Question to the user. You could then use the Messaging service in order to send the users bot messages to a human by email. When you then respond to the email, your response will be directed straight back to the chatbot for the user to see.

We have a tutorial here on how to set up a human takeover of the bot too which may be of assistance.​​

1 Like
(David Wilch) #3

Karen If i upgrade is there live help? I am a bit confused by all this.

Dave

(Karen Barker) #4

Hi David,

Unfortunately at the moment we don’t offer live help. I know you sent this problem in by email as well. It might be better to continue there. If you can share your flow so we can see where you’re up to with this then we should be able to assist further. :slight_smile: