I have a Web bot and I noticed that it only shows the welcome message at the first start, next time, to show welcome message, the user needs to right something.
Is there a way to always show the welcome message, even if it is a returning user?
Thanks
Hi Gustavo,
Unfortunately if a user hasn’t deleted the current conversation with the bot we have no way of knowing when the user returns to it until they have sent a message. With new users, when they click the Get Started button the bot receives a message of /start which i what triggers the welcome message.
If you create a bot with the welcome message attached, won’t checking off the box " Show the welcome text even if a catch-all trigger is found" make your welcome message always pop up?
Hello Samson, thank you for your reply. No, it didn’t work, I can’t get the welcome message to show.
This is very annoying for returning users
Hey Guys,
There’s a difference between what happens when a new user talks to a bot as opposed to a returning user:
A new user has to click the Get Started button. This automatically sends a message of /Start to the bot, which is what triggers the welcome message to run.
A returning user returns to an open window that maintains state from previous sessions and does not have any way to trigger a flow or even know a user hasn’t opened that chat window by mistake until the user sends it a message, interacts with a persistent menu etc.
Unfortunately a message does need to be sent to the bot in order to be able to trigger a flow or the welcome message. For a returning user this does have to be a manual process by the user.
Karen,
Thank you for the reply.
Couldn’t the Flow be listening to the URL and if it is activated and there is a time-out the welcome would be pushed?
My returning users get confused and often drop out…
Hi,
You could look at using the Web Messenger API to programatically open the web bot. With this you can also programatically send a message as the user using the sendMessage method, which could then trigger the welcome message. 
Interesting!
But can I use the Web Messenger API for the Web Messenger URL or only for embedded to my page?
Tks,
Gustavo
You’ll notice when you create a web bot, that you have 3 options. Iframe (Option 1), Embeded (Option 2), Adding the widget to your website (option 3).
The Web API Karen has linked works with Option 3 only
Does that help 
Sarah