I’m using the bot to filter through various customer service requests. I want and have a flow set up to allow an “other” option prompting the customer to leave us a detailed message that then triggers an email to a representative. (I don’t want this to initiate a live chat persay, I want this to function like an email inbox). However, I’ve run into an issue as I have an “I don’t understand” catchall setup to collect non-keyworded triggers.
Is there a better way to set up this up to avoid my catchall triggering?
