Agent start a flow

(Roy Waarts) #1


Is it possible for a live agent to start a flow?

Thank you!


1 Like
(Nathan Stults) #2

Not directly - depending on your goals, you could have a flow with a ‘Live Chat Ended’ trigger, but it would start after all live chats for everyone. There may be other ways as well, such as having a utility flow that the agent could trigger in slack or in conversation directly with the bot where the agent would provide the response path of a user and the utility flow could initiate any other desired flow using that response path, but that would be a rather advanced setup.