Hi,
Is there any way to have an action run (or trigger another flow) when someone abandons a chat? Here’s my scenario:
I ask a bunch of questions in a flow. I want to save every response to Google Sheets.
I have 2 ways of doing this:
-
I add a Google Sheets action after every step in the flow > pain in the butt to create & slows down the bot, which means the user thinks something is broken and starts sending in lots of messages, which further messages up the bot.
-
I wait till the end of the flow and add a Google Sheets action to add all question responses in one action.
I’d love to do option 2, but the problem is that if someone abandons midway through the flow, I don’t get any data saved because that final Google Sheets action never runs…and I need that data saved, so I am stuck with option 1 and poor performance. Is there some way to add an action when the user abandons the flow? or is there a way to trigger another flow (that I can use to populate the google sheet) if the user abandons the flow? Is there some other solution that I’m not thinking of? Thanks!
Thank you.
