Action for unknown question

(Yann) #1

Hey guys,
First of all, THANK YOU, it’s been two months I’m trying tons of chatbot and none of them were like yours. So I’ve been playing a bit with it, and I really like how it’s organized.

I just have one question so far:

When someone asks a question that the bot doesn’t know, he is sent to the welcome message with the different flows options.
Since you have tons of interesting actions, I was wondering if it was possible, instead of driving the user to the welcome message again, to say something like “Sorry I didn’t get what you said, I will try to fix that a soon as possible” and link an action to it like, for example, add the question to a google shit, or add it as a task to a Wunderlist list etc…

I thought about adding an action with a filter excluding all the group, so if someone says a word who is not in the group then I can save it, but this would work if my bot is only on one flow I guess, and it would have to be updated every time I add/delete a group.

Anyway, do you have any trick for that?

Thank you for your help and sorry for the long message,
Yann

(Sarah Palombo) #2

You are very welcome :slight_smile:

If the Bot doesn’t understand, the welcome message with the flows options will be given UNLESS, you have set up
a flow that is triggered by a Catch-All. (this would catch anything else a user says to your bot).

You can respond with whatever message you like then :thumbsup:

PS: In your analytic, you can also see Top Messages that your bots receive so that will let you handle keywords or triggers in a smarter way moving forward

Hope that helps !

Sarah. :slight_smile:

(Yann) #5

Thank you Sarah,
It’s Awesome!
So the catch-all works perfectly, I checked the box to have my welcome message but my catch-all message appears anyway.
So my catch-all message is “sorry, I didn’t get…”
And every time a new user connects, he sees the welcome message and straight after the “sorry, I didn’t get…” (and I receive the message “start” on my collector) and I don’t know how to set the filter for the catch-all to have just the messages said after the welcome message.
On top of it, if I continue, every time the catch-all activates I have the welcome message after my sorry message.
It is really confusing.
Hope you have a trick for that,
Thank you,
Yann

(Sarah Palombo) #6

Hi Yann :wave:,

I realised what you are saying, that the message in the catch all gets sent before the standard welcome message. (we’ll look at that when we can)

This isn’t the case if you set your own custom welcome message . If you go to Bots> Update Bot. Just add a welcome text onscreen. This way the user will see this message then the message you’re sending in your catch all flow

Hope that helps !

Sarah :slight_smile: