A way to enable choice questions passing along non-matching responses?

(mario menti) #1

Hi there, I was wondering if there was any way to allow a choice question to also accept (and pass along to my webhook) a user answer that doesn’t match one of the choices?

The practical use case is that I’m trying to add a “human takeover” to my webhook-based web-based bot, so it would be great if someone could answer “speak to a human” or something similar (I’ll pass this through NLP to get an idea of user intent) in response to any question, even if that isn’t one of the specified choice options on that question. In a broader sense, it would also mean that if someone doesn’t click the button, but answers something that is similar to one of the choices, that my backend could do the work in deciding what the user meant, rather than rigidly sticking to the choices provided. As far as I can tell, my webhook never receives any answers that don’t match the choice buttons, so I assume FlowXO does that checking and won’t pass on any non-matching responses?

Thanks for any tips or feedback, if there was any way that this could be achieved, it would be super helpful in what I’m trying to do!

Mario.

(Sarah Palombo) #2

Hi Mario :wave:

When using ask a question a user must select one of the choices so you might get stuck there.
You could :

  • Provide a ‘text’ question instead. That would allow a user to type what there looking for (you can filter further tasks in the flow)

OR

  • Still use the choice questions but with a [Other] choice i.e

    [Choice 1], [Choice 2], [Other]

When a user selects ‘Other’ you can ask the user a text question “Type your Question…” this can be passed for NLP

I don’t know if that would work well for you

Sarah :slight_smile:

(mario menti) #3

Hi Sarah, thanks for your reply! The second option would probably work as a work-around at least :wink:

Alternatively, but I don’t think that’s an option currently, something like the persistent menus on FB Messengers in the web-based chat would also meet our requirements…

Cheers,
Mario.