2nd Flow's Send a Message isn't being triggered by message that matches filter

[TylerCHurst]

Hi there!

I’m not 100% how to explain this… I’ll try to be succinct.

The Welcome! flow I’ve created uses a Send a Message to present to the user shortcuts to quick guides, full documentation, or to select a specific feature to talk about. I have additional Send a Messages with {{flowtrigger.message]] Contains [ insert shortcut text ] filters set for each of the respective shortcuts

When the user selects the 3rd shortcut, or types its message, the flow Sends a Message with shortcuts to new flows. Selecting a shortcut opens the new flow, as expected.

These new flows have the same setup as the Welcome! flow. Once the flow starts, the user receives a Send a Message with shorcut options. I have additional Send a Messages ready with filters {{newflowtrigger.message]] Contains [ insert shortcut text ] to respond to the selected shortcut.

OKAY, so the problem is that on that 2nd flow, the Send a Messages with the filters set never get triggered… Why?

I can get it to trigger with Asking a Question, but I don’t want to Ask a Question because it locks a user into answering. I just want to suggest topics but allow a user to type freely.

[DanielBeckett]

It looks like the flow isn’t triggering because 'Taking Interests" isn’t added as a trigger for the New Message flow.

The words and phrases that a bot is listening out for are those setup on the New Message trigger (the first action in your flow). When the message is sent for ‘AssementsSuggestions’ the flow ends because there are no more actions. The user selecting a shortcut is treated as a new message and as such a trigger is needed to pick it up.

For an idea of how the setup works you may want to take a quick look at the FAQ template.

[TylerCHurst]

Perfect, this worked exactly how I wanted it to!

Thank you!