Many customers are asking for question reminders to be user configurable. We can deliver that (and will) if you want it.
However, I wanted to get your feedback on our question/answer setup in general, as it’s quite a lot different on Flow XO as it is on other platforms.
- Do you like it?
- How would you like it to work differently?
One idea is to remove the concept of the question ‘state’, where the user needs to either answer or type bye/quit/exit, etc… Instead, after asking a question, if what the user types next is a match (or otherwise acceptable as an answer), it is taken as an answer and the flow moves on. If the next thing the user says isn’t ‘valid’, then the question flow is immediately abandoned and what the user says is instead treated as a trigger.
It’s not quite as simple as that, but I’d love to get your thoughts on it. Thanks