Hi there Flow XO Tema,
What is the replacement actions for Connect to an Agent and Disconnect an Agent?
Without these two features, my user is unable to give me a reply without triggering my existing Catch-all, which is very frustrating as almost all of my email replies to the forwarded messages are usually a question.
I understood from your docs that I’m able to insert a ((shortcut)) key in my email reply, which will re-triggers the Messaging flow I had. However, this step is not feasible as the conversation will not be related and I will get different emails of the different replies from my user.
Please help!
