Overhear in general channel, reply privately

[gwalsh]

Hi!

From what I am reading, it seems like this is possible but I can’t quite get it to work.

This is relevant to a Telegram/Slack bot:
The idea would be that a user asks something from the FAQ in the general/main channel. The bot is set up to trigger a flow on overhearing this quesiton.

Is it possible for the bot to engage the user privately so that the conversation does not end up in the main channel?

[DanielBeckett]

Hi @gwalsh

I think this sounds similar to another question that was just asked. I’ve posted a potential solution there:

Response to ID client in a group

Hello everyone! I need send a response for an exactly ID Cliente in a group. Exemple: Send a message (trigger) > Ask a question > Set an attribute > Ask other question > Set an attribute > Add a row (Google Sheets). In the second question, I need to answer the same client who asked the first question. If the other ID Client answer the second question, the BOT can't do anything. Thx for now!