(SOLVED) - Flow OX not working? or my fault?

(cirosan) #1

Hello guys,
I’m a newbie… but a simple Bot I created was working fine yesterday.

I wake up today and it isn’t working anymore
There no way to trigger any flow. He’s just mute :disappointed_relieved:

am I doing something wrong… and there are problems with the platform?
Thanks!

(Philipp Tschol) #2

Same here, all my FlowXO bots are offline / not reacting.

(cirosan) #3

I tried to message with the bot of FlowXO Fb Page… doesn’t work as well
So I think there’s a general problem for hours

I feel strange not reading any official communication

(Philipp Tschol) #4

Same here… I have checked the status page:

http://www.flowxostatus.com/ - no mentions…

Normally the support is excellent, but with no reaction with this blocker issue. Hope that they are not on holidays till next week.

1 Like
(cirosan) #5

I’m glad to hear that their support is usually excellent
Because I was not positively surprised till now!

(Sioulis Nick) #6

same here omg, what happened?
Also no information when will be up again

(cirosan) #7

Error and downtime are normal…
What is not normal is that there’s no mention of this problem anywhere!

#8

Error reported here http://www.flowxostatus.com/post/169073080927/facebook-bot-issues

(John Jackson) #9

There has been an issue today, which is now resolved. Can you confirm bots are responsive for you now?

Support is offline over the holidays - although this issue should have been dealt with much faster. I apologise - we’ll do better in future.

Sorry for the problems everyone.

1 Like
Bot Flow not being triggered either in Test console or Messenger
#10

My bot is ok now, thanks

(cirosan) #11

I don’t know why, but my bot is still silent :-/

(cirosan) #12

Ok… maybe you missed to specify to reconnect the bots by logging in, via facebook
It’s working now after doing this step

Sorry but I’m a newbie! :smiley:

1 Like
(John Jackson) #13

Sorry for the trouble. Did you edit the bot in the last few hours? Could you edit again and save the bot, hopefully will resolve.

(cirosan) #14

No no @johnjackson … as I said I loggedin in Fb again, though the bot window and now it restarted
It does make sense?

1 Like
(Sioulis Nick) #15

resolved here! just have to recreate the bot after your fix

#16

I did not changed bot during downtown so it works doing nothing
Some bots run without change nothing, but others bots needed to log to facebook page again.
thanks @cirosan